Make a Claim
Making a claim on your Admiral Yacht Insurance policy is easy. Having a specialist claims manager on the team means we can settle most boat insurance claims in-house, to resolve your claim quickly and free of hassle.
A claims service that won’t make you seasick
Our team includes experienced and passionate yachtsmen, able to provide assistance and advice as soon as you notify us of a possible claim.
To report a potential claim, call our office during normal business hours, Monday to Friday on 01722 416 106. Or email us at [email protected]
Our claims process
Our clients were sailing from Northern Europe to the Mediterranean last autumn when their 40’ yacht was attacked by a pod of orcas as they were approaching the Strait of Gibraltar. The orca attack lasted 45 minutes and resulted in a broken steering chain, a bent rudder stock and the rudder jammed hard up against the hull. The clients had lost all power to steer so were towed by the Spanish maritime rescue service into a small fishing port.
In response we put our clients in contact with a Spanish surveyor who we had used before. The surveyor said the local fishing port wouldn’t be suitable to do the repairs as it wasn’t secure enough to leave the vessel unattended. As the repairs would take a long time to be completed, the client travelled back to the UK with their crew.
Meanwhile we explored both towing and road transport options to get the yacht to another yard on the East Coast of Spain where there were good repair facilities and logistically was the better solution for the client. The repair yard was very helpful and took control of the situation for our clients by paying the fishing port charges, organising transportation and ordering a new rudder for the boat.
It took six weeks to get the yacht moved to the destination marina, and when she arrived, the rudder was removed and a plug made so she could be put back into the water. We were able to arrange an interim payment to our clients to cover the costs to date so they were not left out of pocket and to help them recover their flight costs under the ARC Legal Expenses policy which they had wisely taken out. The yacht sat in her berth over the winter and the new rudder was eventually delivered five months later. The repair yard was then able to complete the repairs and handed the yacht back to our clients in time for them to enjoy cruising in the Mediterranean over the summer.
Frequently Asked Questions
Provided you are legally liable for the damage, we can work directly with the owner or their insurer to settle their part of your claim.
We are happy for you to delay repairs until the end of the season provided that the delay will not result in additional damage or incur additional costs.
We can arrange to make these payments on your behalf, once we have approved the estimates for repair work. We can also make direct payments to settle final invoices once the work has been completed to your satisfaction.
Ideally, you’ll be able to obtain two competitive estimates for the repair work. Provided there is not a significant difference in cost – and all parties are agreed your preferred yard has the required skills, facilities and capabilities – they’ll be able to undertake your repair work.
Call us during office hours, 9am to 5pm, Monday to Friday on 01722 416 106, or email us any time at [email protected]. For emergencies outside of business hours, email us at [email protected]. You can download a claim form above.