Frequently Asked Questions
Because we’re committed to offering the best personal service and tailored terms, we don’t believe in automatic renewals. Instead, we’ll offer you a renewal quote about a month before your policy is due to expire, and ask you whether there have been any changes to your requirements.
Our claims team is on hand to respond to your message as soon as we receive it during waking hours. We’ll also monitor our emails outside of office hours, and in emergencies we can respond by phone to provide advice or arrange prompt local support from an experienced surveyor. We’ll stay in touch during the claim repair period to assist when required.
Provided you are legally liable for the damage, we can work directly with the owner or their insurer to settle their part of your claim.
Yes, provided your yacht is seaworthy and safe for continued use. Advised by our appointed surveyor, we can keep your claim open until repairs are complete, provided no additional costs are incurred due to delays.
We can make these payments on your behalf as soon as we have approved the estimates for repair work. We can also make direct payments to settle final invoices once the work has been completed to your satisfaction.